Our services
Our comprehensive service, which is specifically geared towards your needs, shows how important it is to us that our philosophy is put into practice. Experience our values as your advantage. Every day.
Purchase without risk
You have a 30-day right of return on all products.
Information on the conditions and scope of the right of return can be found under Cancellation policy & cancellation form. Notwithstanding this, our 30-day right of return applies equally to consumers, business customers and self-employed persons.
SSL encryption and secure payment methods
thegundogaffair.com is an online shop with confirmed ownership (recognisable by the green bar next to the URL input in your browser). In addition, all pages and data are transmitted 128-bit SSL-encrypted. The following payment methods are available for secure payment processing: Sofortüberweisung, Paypal, credit card, prepayment, SEPA direct debit (domestic only) and cash on delivery (domestic only). You can find out more about the payment methods here.
Premium sharpening service included
Premium class products with this symbol can be sharpened by our experts at any time, for an unlimited period and free of charge. You only pay the postage costs.
Sharpening pass included
When you purchase products with this symbol, you will receive a sharpening pass. We will sharpen this product twice free of charge. Send us the item including the sharpening pass. You will receive your sharpened cutting tool back within a few days. You only have to pay the postage costs.
Including sharpening pass
We sharpen tools with this symbol once free of charge. You only bear the costs for the new handle and postage.
Spare parts service
Spare parts can easily be obtained for most of our high-quality products even years after purchase, so you can use your trusted tool for a very long time.
General sharpening service
Further information on our general sharpening service.
Special orders
Due to supply chain problems caused by the pandemic, we are unable to accept special orders for you until further notice.